Clean Me If You Can

1. Services Provided
   Clean Me If You Can offers professional window cleaning services using Pure Water systems and traditional squeegee methods, along with additional services such as fascia, gutter, conservatory roof, and pressure washing.
2. Service Area
   We are based in Hawkinge and cover areas including but not limited to Hythe, Dover, Folkestone, Barham, and surrounding towns. If you’re unsure about your location, please contact us.
3. Scheduling & Access
   Customers will receive a notification before their scheduled visit unless agreed otherwise.

It is your responsibility to ensure we have access to all areas agreed for cleaning (e.g., unlocked gates, pets secured).

Missed appointments due to inaccessible property may incur a call-out charge.

4. Weather Conditions
   We operate in most weather conditions. However, extreme weather (e.g., heavy rain, high winds, snow) may lead to a reschedule for safety and quality reasons.
5. Payment Terms
   Payment is due upon completion of the service unless otherwise agreed.

Accepted payment methods include cash, card, contactless, bank transfer, PayPal, and Direct Debit via GoCardless.

If payment is not received within 7 days, a reminder will be sent. Persistent non-payment may result in suspension of service.

6. Cancellations
   Please provide at least 24 hours’ notice for cancellations.

Repeated short-notice cancellations may lead to removal from our regular rounds.

7. Satisfaction Guarantee
   If you are not satisfied with the result, please contact us within 48 hours. We will revisit and rectify the issue at no additional cost.
8. Liability
   We carry full public liability insurance.

We are not responsible for pre-existing damage to property (e.g., broken seals, damaged frames).

We take great care during our service, but please notify us in advance if any areas are particularly fragile.

9. Privacy
   Your personal information will only be used for scheduling, communication, and invoicing. We do not share your information with third parties without your consent. For more information, see our [Privacy Policy].
10. Amendments
    These terms may be updated at any time. Clients will be informed of material changes.
11. Late Payments and Non-Payment Policy
    • Payment Terms: Unless otherwise agreed in writing, payment is due on the day of service. For customers on regular rounds or recurring plans, payment is expected within 7 calendar days of each completed visit.
    • First Reminder: If payment is not received within 7 days, a first reminder will be sent via SMS, email, or a payment platform notification.
    • Second Reminder & Late Fee: If payment is not received within 14 days, a second reminder will be issued, and a late fee of £40 may be added to cover administrative costs.
    • Final Notice & Suspension of Service: If payment remains outstanding after 21 days, a final notice will be sent, and services will be suspended until full payment (including any late fees) is received.
    • Outstanding Balances: If an account is more than 30 days overdue, we reserve the right to:
      • Refer the debt to a collection agency, with all associated recovery costs added to the total owed.
      • Pursue legal action, including small claims court proceedings, if necessary.
      • Repeat Offenders: Clients with a history of late or non-payment may be required to:
        • Prepay for future services, or
        • Be removed from our regular service rounds entirely.
      • Returned Payments: A £10 administration fee will apply to any returned or failed payments, including Direct Debits and bounced cheques.